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1. Introduction to IIBA Certification
   Overview of certification process & requirements
   BABOK? Framework
   Knowledge Areas
   Business Analysis Planning & Monitoring
   Overview, Inputs and Outputs
   Planning the Requirements Approach
   Identifying and Analysing Stakeholders
   Deciding how Requirements will be Managed and Traced
   Estimating BA Activities
   Planning of BA Communications
   Determining Requirements Metrics for Monitoring and Reporting
   Techniques for Planning
   Requirements Elicitation
   Overview, Inputs and Outputs
   Prepare for Elicitation
   Conduct Elicitation Activity
   Document Elicitation Results
   Confirm Elicitation Results
   Techniques for Elicitation
   Requirements Management and Communication
   Overview, Inputs and Outputs
   Manage Solution Scope and Requirements
   Manage Requirements Traceability
   Maintain Requirements for Re-Use
   Prepare Requirements Package
   Communicate Requirements
   Techniques for Requirements Management and Communication
   Enterprise Analysis
   Overview, Inputs and Outputs
   Define Business Need
   Assess Capability Gaps
   Determine Solution Approach
   Define Solution Scope
   Define Business Case
   Techniques for Enterprise Analysis
   Requirements Analysis
   Overview, Inputs and Outputs
   Prioritise Requirements
   Organize Requirements
   Specify and Model Requirements
   Define Assumptions and Constraints
   Verify Requirements
   Validate Requirements
   Techniques for Analysis
   Solution Assessment and Validation
   Overview, Inputs and Outputs
   Assess Proposed Solution
   Allocate Requirements
   Assess Organizational Readiness
   Define Transition Requirements
   Validate Solution
   Evaluate Solution Performance
   Techniques for Solution Assessment and Validation
   Underlying Competencies
   Analytical Thinking and Problem Solving
   Behavioural Characteristics
   Business Knowledge
   Communication Skills
   Interaction Skills
   Software Applications